Southwest General in Middleburg Heights, Ohio

“The experience was excellent. Nash fully engages with you and your team. 100% of the work is face-to-face, which really makes a huge difference in this scenario. The Nash team was also able to effectively engage nurse managers. They worked right alongside them.

Overall, Nash has a very supportive team. Dave and Deb met with the CFO and CNO regularly to check in and stay on top of targets. They really helped us achieve our primary goal of staff stabilization. We ended up hiring 100 new people which reduced the overall labor costs.

We really needed help in our Medical Surgery and Critical Care units. Therefore a lot of work was done in “patient placement”— where to place the patient as opposed to the next available bed.

We began using the Nash Analytics every four hours. Staff submits a census at key times. The process helps to drive staffing every four hours. Additionally our Director of Nursing and Director of Finance review reports daily. They look for variances in which they build action planning steps. We also have patient placement discussions due to capacity constraints. At the same time as we began implementing The Nash Group’s system, we were also building a new bed tower. Nash ended up helping with projected phasing for that, creating a smooth transition. Nash is probably one of the best consulting groups I have ever worked with. They are just great people.

At the time, Southwest was also going through managerial transitions and Nash was more than able to accommodate. The entire Nash team is very willing to help and are great partners to work with. We got exactly what we were promised.”

  • Beverly J. Schrickel, RN

    Firelands Regional Medical Center / Vice President, Clinical Operations, and Chief Nursing Officer

    “In my role as CNO I recognize the critical role that our nurse leaders play. They are passionate about delivering our clinical goals and they understand both their clinical and financial accountabilities.

  • Pam Urbanski

    Mercy Memorial Hospital / Chief Nursing Office and Senior Vice President, Patient Care Services

    We hired Nash because we had challenges keeping staffing level and identifying FTE versus bodies. One of our challenges was keeping the care team consistent so that nurses can reliably know the patient ratio.

  • Tom Schilling

    Mercy Memorial Hospital / Chief Financial Officer and Senior Vice President, Finance

    “I’ve been in this business 35 years and Nash is one of the best. I have recommended them to several other hospitals because they have done an outstanding job for us. They bring in a proven product — a scheduling system that works. We are using it to this day and have seen several million dollars in savings.

  • Carole McCue, RN, MSN, CPHQ

    Nyack Hospital / Vice President and Chief Nursing Officer

    Defined RN-to-patient ratios have for the most part been successfully maintained for each patient care center and the need for mandatory overtime has been significantly reduced

  • Marti Bauschka

    Southwest General / Vice President of Patient Care/CNO

    The experience was excellent. Nash fully engages with you and your team. 100% of the work is face-to-face, which really makes a huge difference in this scenario. The Nash team was also able to effectively engage nurse managers. They worked right alongside them.

  • LuAnne Christofaro , MSN, RN

    Reid Health / Executive Director of Nursing

    Our overall experience was extremely good. Nash is extremely attentive, paying close attention to detail, walking us through the entire process, all while utilizing various means of constant communication to keep the team well apprised of everything going on.