Southwest General in Middleburg Heights, Ohio

“The experience was excellent. Nash fully engages with you and your team. 100% of the work is face-to-face, which really makes a huge difference in this scenario. The Nash team was also able to effectively engage nurse managers. They worked right alongside them.

Overall, Nash has a very supportive team. Dave and Deb met with the CFO and CNO regularly to check in and stay on top of targets. They really helped us achieve our primary goal of staff stabilization. We ended up hiring 100 new people which reduced the overall labor costs.

We really needed help in our Medical Surgery and Critical Care units. Therefore a lot of work was done in “patient placement”— where to place the patient as opposed to the next available bed.

We began using the Nash Analytics every four hours. Staff submits a census at key times. The process helps to drive staffing every four hours. Additionally our Director of Nursing and Director of Finance review reports daily. They look for variances in which they build action planning steps. We also have patient placement discussions due to capacity constraints. At the same time as we began implementing The Nash Group’s system, we were also building a new bed tower. Nash ended up helping with projected phasing for that, creating a smooth transition. Nash is probably one of the best consulting groups I have ever worked with. They are just great people.

At the time, Southwest was also going through managerial transitions and Nash was more than able to accommodate. The entire Nash team is very willing to help and are great partners to work with. We got exactly what we were promised.”